Refund policy

At Plushen, we want you to be completely happy with your purchase. That's why we offer free returns, free refunds, a 120-day satisfaction guarantee, and a 5-year warranty on all our products.

Free Returns & Refunds

If you're not satisfied with your order, you can return it to us at no cost. We cover return shipping, and there are no restocking or hidden fees. Once we receive your returned item, we'll process your refund promptly.

120-Day Satisfaction Guarantee

We stand behind everything we make. If you simply don't like a product for any reason, you can return it within 120 days of receiving it for a full refund. No complicated conditions — if it's not right for you, send it back.

To qualify, items should be returned in a reasonable condition. Just reach out to us and we'll guide you through the process.

5-Year Warranty

Every product comes with a 5-year warranty covering defects in materials and workmanship under normal use. If your product develops a fault within this period, we'll repair or replace it free of charge.

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

How to Start a Return or Warranty Claim

To start a return, refund, or warranty claim, just email us at -------@------.com with your order number and the reason. We'll reply with simple instructions and a prepaid return label where applicable.

Refunds are issued to your original payment method once we've received and processed your return. We'll always aim to get your refund to you as quickly as possible.

If you have any questions, just email us at -------@------.com — we're happy to help.